Refund policy

We do not accept returns, exchanges or cancellations for reasons of customer convenience once an item has been shipped.

We take every care with product quality; however, if an item arrives defective or damaged, or if you receive an item different from your order, please contact us via CONTACT within 7 days of delivery.

After we have confirmed the details, we will arrange an exchange or a refund. Return shipping costs for defective, damaged or incorrectly shipped items will be covered by us.

Cases Where Returns and Exchanges Cannot Be Accepted

• Returns or exchanges for reasons of customer convenience
• Items that have been opened or used
• Items scratched, soiled or damaged after they reach you
• Requests made more than 7 days after delivery
• Differences in color, texture or appearance between the product images and the actual item, caused by your monitor, photography conditions or the device you are using
• Differences in color payoff or appearance caused by the amount of gel applied, layering, lighting or method of use

Changes and Cancellations

As a rule, we are also unable to accept changes or cancellations after an order has been confirmed. Please check the items, quantities and delivery address carefully before confirming your order.

Contact

If you receive a defective, damaged or incorrect item, please contact us via CONTACT.