Legal notice
Seller
glitterG Inc.
Person in Charge
Kami Nakamura
Address
5-5-21-2607 Nishi-Ikebukuro, Toshima-ku
Tokyo 171-0021, Japan
Contact
Support Hours
Weekdays 10:00–18:00 (JST)
* Closed on weekends, national holidays, and company holidays.
* Email inquiries are accepted 24 hours a day. We reply in the order received.
Sales Price
The price shown on each product page (tax included) is the sales price.
Additional Fees
Shipping fees apply separately.
For international orders, in addition to the international shipping fee shown at checkout, customs duties, import taxes and other charges may apply under the laws and regulations of the destination country or region. These charges are the responsibility of the customer.
Shipping Fees
Within Japan: ¥880 flat rate (free on selected items)
Overseas (Taiwan / Hong Kong): the international shipping fee calculated at checkout applies.
Payment Methods
Credit card, Apple Pay, Shop Pay and other payment methods shown on the checkout screen are accepted.
Payment Timing
Payment is finalized when your order is confirmed.
For pre-order items as well, payment is processed at the time of order.
Delivery of Products
Regular items: shipped in sequence after your order is placed.
Pre-order items: shipped in order of purchase from the release date. The release date is stated on each product page.
Delivery may take longer than usual due to shipping conditions, weather, traffic, customs clearance or other circumstances.
Returns, Exchanges & Cancellations
We do not accept returns, exchanges or cancellations for reasons of customer convenience once an item has been shipped.
We take every care with product quality; however, if an item arrives defective or damaged, or if you receive an item different from your order, please contact us via CONTACT within 7 days of delivery.
After confirming the details, we will arrange an exchange or a refund. Return shipping costs for defective, damaged or incorrectly shipped items will be covered by us.
Returns and exchanges cannot be accepted in the following cases:
- Returns or exchanges for reasons of customer convenience
- Items that have been opened or used
- Items scratched, soiled or damaged after delivery
- Requests made more than 7 days after delivery
- Differences in color, texture or appearance between the product images and the actual item, caused by your monitor, photography conditions or device
- Differences in color payoff or appearance caused by the amount of gel applied, layering, lighting or method of use
As a rule, changes or cancellations cannot be accepted after an order is confirmed. Please check the items, quantities and delivery address carefully before confirming your order.
If you receive a defective, damaged or incorrect item, please contact us via CONTACT.